Frequently Asked
Questions

The minimum age to play on pisowin is 21 years old, in strict compliance with Philippine gaming regulations and PAGCOR guidelines. All new accounts undergo identity and age verification before any gameplay or deposits are permitted. Accounts found to belong to individuals under 21 will be immediately suspended and any funds frozen pending investigation.

pisowin accepts the following Philippine government-issued IDs for KYC (Know Your Customer) verification:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months).

No worries — it happens to everyone. On the pisowin Login page, click the "Forgot Password" link. Enter your registered mobile number or email address, and we'll send you a one-time verification code (OTP) to reset your password. If you don't receive the OTP within a few minutes, check your spam folder or contact our 24/7 live chat support team directly through the pisowin platform.

No. pisowin strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different mobile numbers, emails, or IDs — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you're having trouble accessing your existing account, contact our support team instead of creating a new one.

pisowin offers a wide and growing library of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Monkey King — a fan-favorite featured slot
• Jackpot Fishing — action-packed fishing arcade game
• Bingo — live and online bingo rooms
• Live dealer tables — baccarat, roulette, blackjack, and more
• Sports betting — PBA, NBA, UFC, boxing, and sabong

New games are added regularly, so there's always something fresh to try.

Yes — all pisowin games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. RTP (Return to Player) is the percentage of total bets a game returns to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. RTP is a long-term statistical measure, not a guarantee for individual sessions. Each game's RTP is listed in its info panel.

Absolutely. pisowin is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required, though a dedicated app may be available for an even smoother experience. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines with a stable internet connection, pisowin plays great on your smartphone or tablet.

You can set daily, weekly, or monthly deposit limits directly from your pisowin account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. You can lower your limit at any time, but increasing it requires a mandatory cooling-off period. We strongly encourage all players to set a budget before they start playing. For more details, visit our Responsible Gaming page.

If you feel you need a break from gambling, pisowin's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 support team via live chat. During the exclusion period, you will not be able to log in, deposit, or receive any promotional communications from pisowin. Gambling is addictive. Know when to stop.

pisowin supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and withdrawals
• Maya (PayMaya) — fast and reliable e-wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards

Please note: credit card gambling deposits and cryptocurrency are not accepted on pisowin, in compliance with Philippine regulations.

pisowin is designed to be accessible for all Filipino players — that's the whole pisowin spirit. The minimum deposit amount varies by payment method, but GCash and Maya deposits can start from as low as ₱50. Bank transfers typically have a higher minimum due to processing fees. Check the Cashier section of your pisowin account for the latest minimum amounts per payment channel.

Withdrawal processing times on pisowin depend on your chosen method:

• GCash / Maya: Usually within 1–24 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

First-time withdrawals may take slightly longer due to additional verification steps. Make sure your KYC documents are fully verified to avoid delays.

Withdrawal requests on pisowin may be declined for several reasons:

• KYC verification is incomplete or documents are expired
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The payment details entered do not match your verified account information
• Suspected fraudulent or suspicious account activity

If your withdrawal was rejected and you're unsure why, contact our support team via live chat for a full explanation.

pisowin does not charge fees on most deposits. For withdrawals, pisowin aims to keep fees minimal — GCash and Maya withdrawals are generally free, while bank transfers may incur a small processing fee depending on the bank. Any applicable fees will be clearly displayed in the Cashier section before you confirm your transaction. Third-party payment providers may have their own fees outside of pisowin's control.

pisowin offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of your pisowin account after registering for the latest offer. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms in your pisowin account.

If you have a pisowin promo code, you can enter it during registration or in the Promotions / Cashier section of your account. Make sure to enter the code exactly as provided — promo codes are case-sensitive. Each promo code can typically only be used once per account. If a code isn't working, double-check the expiry date and eligibility requirements, or contact our support team for assistance.

Yes. pisowin uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA) for an extra layer of account security. For full details on how we handle your data, read our Privacy Policy.

To enable 2FA on your pisowin account, go to Account Settings → Security → Two-Factor Authentication. You can link your account to your registered Philippine mobile number to receive OTP codes via SMS each time you log in. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use pisowin on shared or public devices.

If you suspect someone has accessed your pisowin account without your permission, act immediately:

• Change your password right away via Account Settings
• Enable 2FA if it isn't already active
• Contact our 24/7 support team via live chat to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorized activity

pisowin takes account security very seriously and will investigate all reported incidents promptly.