Your privacy matters to us. This Privacy Policy explains how pisowin collects, uses, stores, and protects your personal information in full compliance with the Philippine Data Privacy Act of 2012.
A plain-language summary of our key privacy commitments before you read the full policy below.
Every connection to pisowin is protected by industry-standard 256-bit SSL encryption. Your login credentials, personal details, and financial data are transmitted securely at all times.
pisowin will never sell, rent, or trade your personal information to third-party marketers. Your data is used solely to provide and improve our services and to comply with legal obligations.
pisowin fully complies with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its implementing rules. Your rights as a data subject are respected and upheld.
We collect only the personal information necessary to operate your pisowin account, process transactions, and comply with KYC and anti-money laundering requirements. Nothing more.
As a pisowin player, you have the right to access, correct, and request deletion of your personal data. Submit a data subject request anytime through our support team.
pisowin retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and gaming regulations.
This Privacy Policy ("Policy") describes how pisowin ("pisowin," "we," "us," "our") collects, uses, discloses, and safeguards the personal information of users ("Player," "User," "you") of the pisowin platform at pisowin.one. By registering for or using the pisowin platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 pisowin is committed to protecting the privacy and personal data of all players and visitors to the pisowin platform. We recognize that your personal information is important to you, and we take our obligations as a personal information controller seriously.
1.2 This Policy applies to all personal data collected through the pisowin website, mobile platform, live chat, email communications, and any other interaction you have with pisowin. It should be read together with our Terms and Conditions and Responsible Gaming Policy.
1.3 pisowin operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").
2.1 For the purposes of the Philippine Data Privacy Act, pisowin acts as the Personal Information Controller ("PIC") with respect to the personal data of its registered players and website visitors.
2.2 pisowin has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 14 of this Policy.
3.1 Registration Data. When you create a pisowin account, we collect: full name, date of birth, gender, nationality, residential address, email address, and mobile number. This information is required to verify your identity and comply with KYC obligations.
3.2 Identity Verification Data. To comply with anti-money laundering regulations and PAGCOR requirements, pisowin collects copies of government-issued identification documents such as UMID, Philippine passport, driver's license, or PhilSys National ID, as well as proof of address documents where required.
3.3 Financial Data. pisowin collects information necessary to process deposits and withdrawals, including GCash account details, Maya account details, bank account numbers, and debit card details. pisowin does not store full card numbers; payment data is tokenized and handled by certified payment processors.
3.4 Transaction Data. We maintain records of all deposits, withdrawals, wagers, game results, and bonus transactions associated with your pisowin account for regulatory compliance and dispute resolution purposes.
3.5 Technical Data. When you access the pisowin platform, we automatically collect: IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URLs. This data is used for security monitoring, fraud prevention, and platform optimization.
3.6 Communications Data. We retain records of your communications with pisowin support, including live chat transcripts, emails, and any feedback or complaints submitted through the platform.
3.7 Responsible Gaming Data. If you use pisowin's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record these preferences and apply them to your account. This data is treated with the highest level of confidentiality.
4.1 pisowin uses your personal data for the following purposes:
5.1 pisowin processes your personal data on the following legal bases under the Philippine Data Privacy Act:
6.1 pisowin does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 pisowin may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third-party service providers engaged by pisowin are required to process personal data only in accordance with pisowin's instructions and applicable data privacy laws.
7.1 pisowin uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage.
7.2 The following types of cookies are used on the pisowin platform:
7.3 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the pisowin platform.
8.1 pisowin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:
8.2 In the event of a personal data breach that is likely to result in harm to affected players, pisowin will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed by the Data Privacy Act and NPC regulations.
8.3 While pisowin takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your pisowin login credentials.
9.1 pisowin retains personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law and gaming regulations.
9.2 As a general guideline, pisowin applies the following retention periods:
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with pisowin's data disposal procedures.
10.1 Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by pisowin:
10.2 To exercise any of the above rights, please contact pisowin's Data Protection Officer using the details provided in Section 14. pisowin will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.
10.3 Please note that certain rights may be subject to limitations where pisowin is required to retain data for legal, regulatory, or fraud prevention purposes.
11.1 The pisowin platform is strictly intended for persons aged twenty-one (21) years and above. pisowin does not knowingly collect personal data from individuals under the age of 21.
11.2 If pisowin becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data will be deleted in accordance with applicable law.
11.3 If you are a parent or guardian and believe that a minor has registered on the pisowin platform, please contact our support team immediately at the details provided in Section 14.
12.1 pisowin primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, international game software providers or cloud infrastructure providers — pisowin ensures that such transfers are conducted in compliance with the Data Privacy Act and NPC regulations.
12.2 Cross-border data transfers are subject to appropriate safeguards, including contractual data processing agreements that require recipient organizations to maintain data protection standards equivalent to those required under Philippine law.
13.1 pisowin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this Policy.
13.2 Where changes are material, pisowin will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the pisowin platform following such notification constitutes your acceptance of the updated Policy.
13.3 We encourage you to review this Policy periodically to stay informed about how pisowin protects your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pisowin, please contact our Data Protection Officer:
14.2 If you are not satisfied with pisowin's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at [email protected] or through the NPC's official website.
This Privacy Policy was last updated in May 2026. Previous versions are available upon request from our Data Protection Officer.
Now that you know how pisowin protects your privacy, enjoy over 1,000 games — from live baccarat to slots, fishing games, and bingo — with complete peace of mind. Trusted by players across Manila, Cebu, Davao, and beyond.
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